netgil.chevron.comNetGIL Support Site

Skip to Right Column Skip to Contact Information Inside Home OneSearch People Finder Home About Subscribe Tutorial Setup / Preferences FAQ Ten Most Common Questions Error Messages Folders / Drives Settings Performance Issues Printers Published Applications Smartbadge Welcome to the Support site This site is your single point of contact for news and information concerning News/Updates EMERGENCY CRITICAL NOTIFICATION: All Enterprise and Franchise app consumers currently using any of the on-premises global EHUB (HOU, SAN, LON, APDC, SGDC) will be now redirected to chevron.cloud.comAttention Primary and Secondary service consumers, Effective Jul 1st ENT apps (Shared Desktop, RDP, Outlook and ASG Remote Desktop) will be decommissioned from London, Singapore and Perth sites June 23, 2020— *** Chevron Terms of Use Change *** Chevron’s Terms of Use policy using Chevron Virtual Workspace has changed. Effective immediately all Chevron Virtual Workspace users accessing the Virtual Desktop environment will now need to accept the new Chevron Terms of Use after authenticating to https://chevron.cloud.com . The terms of use will need to be accepted every 24 hours and will be logged of user acceptance. Users will no longer see a legal disclaimer/banner after launching a Chevron Virtual Workspace desktop. May 27, 2020— *** Chevron Virtual Workspace *** Enterprise London, Singapore and APDC (Australia) Decommission This communication is for Enterprise subscribers who need to obtain access to Chevron Virtual Workspace, a Microsoft® Azure cloud-hosted Windows® 10 virtual desktop solution. NOTE: Franchise users are excluded. what is happening? On June 30 , the London, Singapore and APDC (Australia) sites for the legacy Enterprise platform will be decommissioned. Active subscribers to these sites should begin using Chevron Virtual Workspace (CVW) prior to the decommission date to avoid disruption of service. why the change? CVW will replace Enterprise for access to core Microsoft productivity apps such as Office 365, OneDrive for Business, SharePoint Online and Teams, and a growing list of on-premise applications and resources. CVW allows users to work from anywhere on any device with new modern cloud-enabled capabilities. what do i need to do? 1. Follow the instructions within the Virtual Workspace User Guide 2. Read the vs. Virtual Workspace fact sheet 3. Attend one of the following Show me sessions (open & save from the invites): Show me sessions Tues, June 2 3 PM London 10 PM Beijing/Manila/Perth 9 AM Houston 6/2 Wed, June 3 3 AM London 10 AM Beijing/Manila/Perth 9 PM Houston 6/2 Thurs, June 4 3 PM London 10 PM Beijing/Manila/Perth 9 AM Houston 6/4 Fri, June 5 3 am London 10 AM Beijing/Manila/Perth 9 PM Houston 6/4 more information • Review the Virtual Workspace known issues • Refer to the Virtual Workspace FAQs for all other questions • Report issues to EUSA - Chevron Virtual Workspace Consulting & Support Form • View the Virtual Workspace coffee pot for further details Thank you for your cooperation, Chevron Virtual Workspace team March 16, 2020— *** CRQ #CHG00043671 global decommission of legacy web interface sites - Delayed Until Further Notice *** Summary This announcement outlines upcoming changes and action required for ChevronTexaco Franchise administrators and server owners. Please forward to additional recipients as appropriate NOTE: If you use chevron.cloud.com to launch your applications, ignore this message what is happening The end-of-life (EOL) legacy Citrix Web Interface servers will be turned off and decommissioned effective until further notice from EUSA Virtual Platform Team. . what to expect Following this change, Franchise users who previously used the legacy Citrix Web Interface sites London (EMEA), Perth (APDC), and Singapore (SGDC) to launch legacy 6.5 Franchise applications will no longer be able to access these applications from the http://netgil.chevron.com landing page. The following URLs used to access the legacy 6.5 Franchise applications, and any Windows Desktop shortcuts you have pointing to them, will also no longer work. There will be no exceptions for continued use as these sites and the software supporting them have been EOL for some time http://netgilwi-dev-emea.chevron.com https://netgilsb-wfc.chevron.com https://netgilsb-dev-emea.chevron.com/ http://netgilwi-wfc.chevron.com http://netgilwi-dev-sgdc1.chevron.com https://netgilsb-perat2.chevron.com https://netgilsb-dev-sgdc1.chevron.com/ http://netgilwi-perat2.chevron.com https://netgilsb-sghq.chevron.com http://netgilwi-sghq.chevron.com action required 1. Go to https://chevrondev.cloud.com for Development access to your Franchise applications 2. Go to https://chevron.cloud.com for Production access to your Franchise applications 3. Use links provided in action #1 or action #2 to ensure functionality and support of ICA files. Do not open a support ticket related to ICA files as they are not supported by Chevron or Citrix. more information Go to the Application Hosting Service - - Request Form to report an issue Thank you for your cooperation, -EUSA Virtual Platform Team January 29, 2020— *** KNOWN ISSUES UPDATE: From the Redirect of Sites to chevron.cloud.com (RESOLVED) *** Dear Service Consumers, This is to inform that Dev Infrastructure portal https://chevrondev.cloud.com is now online and available for users to login and access the applications. Issue Affected Users Solution Expected ETA Users unable to see applications in chevron.cloud.com & chevrondev.cloud.com GIL & NON-GIL users both EUSA Operations Team are working on ticket by ticket basis based on the priority and the queue workload. Issue and Resolution Available with Ops Team. Dev Apps unavailable GIL & NON-GIL users both EUSA Virtual Platform Team has completed the required infrastructure build and the Portal is now available for users to login and launch in the applications on DEV Portal Resolved -EUSA Virtual Platform team January 28, 2020— *** KNOWN ISSUES UPDATE: From the Redirect of Sites to chevron.cloud.com *** Dear Service Consumers, Please find the revised ETA for the open issues identified from the emergency transition of Sites from netgil.chevron.com to chevron.cloud.com performed on Jan 21st 2020. Due to some unforeseen circumstances, the provisioning of our Dev Infrastructure portal is delayed for another 48 hours. We apologize for the inconvenience caused. 1. Standard subscribers using Cryptocard and MobilePass with non-GIL machines who have a smartphone or tablet (personal or corporate-managed, iOS or Android) have been enabled to access to complete their modern authentication (MFA) registration to access their applications via https://chevron.cloud.com For all service consumers, step by step registration guide can be referred by clicking here: Azure MFA Setup Guide 2. Standard subscribers using Cryptocard and MobilePass with non-GIL machines who DO NOT have a smartphone or tablet should call the Global Service Desk for Cloud Operations” support. Issue Affected Users Solution Expected ETA Cryptocard/Mobile Pass users switching to Azure Multi factor Authentication (MFA) NON GIL ONLY, both ENT & Franchise subscribers EUSA Virtual Platform Team has completed rebuild of Netscalers radius Gateway and internal and external users will now observe a redirect to radius site through which users are advised to register their chevron account in Azure MFA. Azure MFA Setup Guide Jan 23rd 2020. Resolved Users unable to see applications in chevron.cloud.com GIL & NON-GIL users both EUSA Operations Team are working on ticket by ticket basis based on the priority and the queue workload. Issue and Resolution Available with Ops Team. Dev Apps unavailable GIL & NON-GIL users both EUSA Virtual Platform Team is actively working with several internal Chevron infrastructure teams to make all hosted development applications available on portal...